1.1 Personal Information

When you register for an account, we collect:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents
• Payment method information

1.2 Transaction Information

We collect information about your lottery purchases, deposits, withdrawals, and account activity to provide our services and comply with regulatory requirements.

1.3 Technical Information

We automatically collect technical information including IP addresses, browser type, device information, and website usage data to improve our services and security.

2.1 Service Provision

• Creating and managing your account
• Processing lottery ticket purchases and prize payments
• Providing customer support services
• Sending service-related communications

2.2 Legal and Regulatory Compliance

• Verifying your identity and age
• Complying with anti-money laundering requirements
• Meeting responsible gambling obligations
• Responding to legal requests and regulatory inquiries

2.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious account behavior
• Protecting against unauthorized access
• Maintaining platform security

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Identity verification services
• Customer support and communication
• Technical infrastructure and security

3.2 Regulatory Authorities

We may disclose information to regulatory bodies including the Victorian Gambling and Casino Control Commission, Australian Transaction Reports and Analysis Centre (AUSTRAC), and other relevant authorities as required by law.

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

4.1 Security Measures

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Secure data storage with encryption at rest
• Multi-factor authentication options
• Regular security audits and monitoring
• Access controls and employee training

4.2 Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, and take immediate steps to secure the affected systems.

5.1 Access and Correction

You have the right to access your personal information and request corrections to any inaccurate or incomplete data.

5.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

5.3 Deletion Rights

You may request deletion of your personal information, subject to legal and regulatory retention requirements.

5.4 Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting our support team.

6.1 Cookie Usage

We use cookies and similar technologies to:

• Remember your login preferences
• Analyze website usage and performance
• Provide personalized content and features
• Enhance security and prevent fraud

6.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

7.1 Retention Periods

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

7.2 Secure Disposal

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.